Where is the store based?
Los Angeles Area, CA
What is this store's return and exchange policy?
Sorry, because our products are specifically customized for each client, there are no returns
Do you accept orders placed outside of the US?
Of course we do! Shipping costs just a little bit more and it takes just a few days longer to receive your Wedding Day Tree items. Shipping time for out of the country is estimated at 5 to 10 business days.
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 3 business days (shipped via USPS priority mail) to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 5 and 10 days (regular USPS first class mail).
What is the Process and Production time?
Purchase time averages a little bit under 1 week. After the purchase is made, I will make an art proof for your approval, once its approved, I move it into production which takes about 4-7 days.
We try to have a short response time to client's messages and questions. The whole process/production time varies by client, this depends on how fast Wedding Day Tree waits for approval of the proof, or if there are any edits after the proof has been made.